Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    What is your current dispatch time?

    Orders are dispatched within 5 business days.

    How long will my order take to arrive?

    Please be aware that there are postal disruptions due to COVID-19 so postal times may take longer than usual. All orders are dispatched using the Royal Mail postage service. Standard UK delivery time is 1 to 2 days and international orders are usually 3 to 30 working days. All orders shipped in the Uk are 1st class signed for and all international orders are tracked and signed for. During busy periods such as Christmas orders can take longer to arrive so please account for this when ordering for a certain date. Postage times don’t account for any hold ups in customs. Parcels cannot be registered as lost until 30 working days after dispatch.

    Which metal earwires should I choose?

    925 Sterling Silver - This is the ideal choice for anyone with allergies to base metals. All my Silver is sourced from UK bullion dealers so it is guaranteed 925 sterling silver not cheap imported thin plate over base metal. It can be cleaned by using a jewellery polishing cloth.

    Antique copper or gunmetal - This is a great choice if you don’t have any metal allergies or you would like to match your earring metal with a similar coloured necklace or accessories. All metal used is either jeweller's brass or bronze and all are nickel and lead-free. It can be cleaned by using a jewellery polishing cloth.

    Clip-on earrings - Don't have your ears pierced? Worry not, the earring findings will make your fairy wing earrings easy to wear.

    How do I look after my fairy wings?

    ✥ To keep your wings looking beautiful, store them out of direct sunlight.

    ✥ Treat them like pearls. Do not spray with perfume, hairspray or bug spray as this could potentially damage them. Like pearls put them on after you have applied any makeup, creams or sunscreens.

    ✥ Remove your fairy wing jewellery first before you remove your make up and go to bed.

    ✥ Do not shower or bathe while wearing your jewellery and avoid getting wet. If you do get your faerie wing jewellery wet, dry immediately.

    ✥ Do not bend the wings.

    ✥ Clean wings by gently wiping with a soft cloth. To remove natural tarnishing on metal or silver use a jewellery polishing cloth to clean.

    Where can I find your social media?

    You can find me at:
    Instagram: @from.the.wildwood
    Facebook.com/fromthewildwood

    Do you have a website?

    www.fromthewildwood.com

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